/* Canlı destek balonu — site ön yüz */

.qr-sw {
  --qr-sw-w: clamp(288px, 92vw, 380px);
  --qr-sw-fab-size: 3.375rem;
  position: fixed;
  z-index: 2147483000;
  isolation: isolate;
  right: max(0.85rem, env(safe-area-inset-right));
  bottom: max(0.85rem, env(safe-area-inset-bottom));
  font-family: "Plus Jakarta Sans", system-ui, sans-serif;
  pointer-events: none;
  display: flex;
  flex-direction: column;
  align-items: flex-end;
}

@media (max-width: 520px) {
  .qr-sw {
    left: max(0.65rem, env(safe-area-inset-left));
    right: max(0.65rem, env(safe-area-inset-right));
    bottom: max(0.65rem, env(safe-area-inset-bottom));
    align-items: stretch;
  }
}

.qr-sw * {
  box-sizing: border-box;
}

.qr-sw button,
.qr-sw input,
.qr-sw textarea {
  font: inherit;
}

.qr-sw * {
  pointer-events: auto;
}

.qr-sw__fab-wrap {
  position: relative;
  display: flex;
  justify-content: flex-end;
}

.qr-sw__badge {
  position: absolute;
  top: -2px;
  right: -2px;
  width: 0.6rem;
  height: 0.6rem;
  border-radius: 50%;
  background: linear-gradient(135deg, #f97316, #ea580c);
  box-shadow: 0 0 0 2px rgba(255, 255, 255, 0.95);
  opacity: 0;
  transform: scale(0.6);
  transition: opacity 0.2s ease, transform 0.22s cubic-bezier(0.34, 1.56, 0.64, 1);
}

.qr-sw__badge.is-on {
  opacity: 1;
  transform: scale(1);
}

.qr-sw__fab {
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  min-height: var(--qr-sw-fab-size);
  padding: 0 1rem 0 0.9rem;
  border: none;
  border-radius: 999px;
  cursor: pointer;
  color: #fff;
  background: linear-gradient(135deg, #0d9488 0%, #0ea5e9 100%);
  box-shadow: 0 10px 32px rgba(13, 148, 136, 0.45), 0 0 0 1px rgba(255, 255, 255, 0.12) inset;
  transition: transform 0.2s ease, box-shadow 0.2s ease;
}

.qr-sw__fab:hover {
  transform: translateY(-2px);
  box-shadow: 0 14px 40px rgba(13, 148, 136, 0.5), 0 0 0 1px rgba(255, 255, 255, 0.18) inset;
}

.qr-sw__fab:active {
  transform: translateY(0);
}

.qr-sw__fab:focus-visible {
  outline: 2px solid #0ea5e9;
  outline-offset: 3px;
}

.qr-sw__fab-ico {
  width: var(--qr-sw-fab-size);
  height: var(--qr-sw-fab-size);
  display: flex;
  align-items: center;
  justify-content: center;
}

.qr-sw__fab-ico svg {
  width: 1.45rem;
  height: 1.45rem;
  fill: currentColor;
}

.qr-sw__fab-text {
  font-size: 0.8125rem;
  font-weight: 700;
  letter-spacing: 0.02em;
  padding-right: 0.25rem;
}

@media (max-width: 380px) {
  .qr-sw__fab-text {
    display: none;
  }

  .qr-sw__fab {
    padding-left: 0;
    padding-right: 0;
    width: var(--qr-sw-fab-size);
    justify-content: center;
    border-radius: 50%;
  }
}

.qr-sw__panel {
  display: none;
  width: var(--qr-sw-w);
  max-height: min(620px, 78vh);
  max-height: min(620px, 78dvh);
  margin-bottom: 0.75rem;
  margin-left: auto;
  flex-direction: column;
  overflow: hidden;
  border-radius: 18px;
  border: 1px solid rgba(15, 23, 42, 0.1);
  background: rgba(255, 255, 255, 0.94);
  backdrop-filter: blur(16px);
  box-shadow: 0 24px 52px rgba(15, 23, 42, 0.18), 0 0 0 1px rgba(255, 255, 255, 0.15) inset;
}

@media (max-width: 520px) {
  .qr-sw__panel {
    width: 100%;
    max-height: min(620px, 85vh);
    max-height: min(620px, 85dvh);
    margin-left: 0;
  }
}

.qr-sw.is-open .qr-sw__fab-wrap {
  display: none;
}

.qr-sw.is-open .qr-sw__panel {
  display: flex;
}

.qr-sw__hdr {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 0.5rem;
  padding: 1rem 0.95rem;
  border-bottom: 1px solid rgba(15, 23, 42, 0.08);
  background: linear-gradient(120deg, rgba(13, 148, 136, 0.09), rgba(14, 165, 233, 0.08));
}

.qr-sw__hdr-text strong {
  display: block;
  font-size: 0.9375rem;
  color: #0f172a;
}

.qr-sw__hdr-text span {
  font-size: 0.7rem;
  color: #64748b;
  letter-spacing: 0.04em;
}

.qr-sw__hdr-close {
  border: none;
  background: rgba(255, 255, 255, 0.75);
  color: #64748b;
  width: 2.125rem;
  height: 2.125rem;
  border-radius: 10px;
  cursor: pointer;
  font-size: 1.25rem;
  line-height: 1;
}

.qr-sw__hdr-close:hover {
  background: #fff;
  color: #0f172a;
}

.qr-sw__guest {
  display: grid;
  gap: 0.45rem;
  padding: 0.65rem 0.95rem 0;
  border-bottom: 1px dashed rgba(15, 23, 42, 0.06);
}

.qr-sw__guest label span {
  display: block;
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.07em;
  color: #94a3b8;
}

.qr-sw__guest input {
  width: 100%;
  border: 1px solid rgba(15, 23, 42, 0.1);
  border-radius: 10px;
  padding: 0.42rem 0.55rem;
  font-size: 0.8rem;
  background: rgba(248, 250, 252, 0.9);
}

.qr-sw__guest input:focus-visible {
  outline: 2px solid rgba(14, 165, 233, 0.55);
}

.qr-sw__msgs {
  flex: 1;
  overflow-y: auto;
  overflow-x: hidden;
  padding: 0.75rem 0.85rem;
  display: flex;
  flex-direction: column;
  gap: 0.55rem;
  min-height: 180px;
  max-height: 42vh;
  max-height: 42dvh;
}

@media (max-width: 520px) {
  .qr-sw__msgs {
    max-height: 48vh;
    max-height: 48dvh;
  }
}

.qr-sw__msg {
  max-width: 92%;
  padding: 0.55rem 0.72rem;
  border-radius: 14px;
  font-size: 0.8125rem;
  line-height: 1.45;
  word-break: break-word;
}

.qr-sw__msg-meta {
  display: flex;
  align-items: center;
  gap: 0.35rem;
  margin-bottom: 0.2rem;
  font-size: 0.65rem;
  font-weight: 600;
  text-transform: uppercase;
  letter-spacing: 0.05em;
  opacity: 0.65;
}

.qr-sw__msg--visitor {
  align-self: flex-end;
  background: linear-gradient(135deg, #0d9488 0%, #0891b2 100%);
  color: #f8fafc;
  border-radius: 14px 14px 4px 14px;
}

.qr-sw__msg--visitor .qr-sw__msg-meta {
  color: rgba(248, 250, 252, 0.85);
}

.qr-sw__msg--admin {
  align-self: flex-start;
  background: rgba(241, 245, 249, 0.95);
  color: #0f172a;
  border-radius: 14px 14px 14px 4px;
  border: 1px solid rgba(15, 23, 42, 0.06);
}

.qr-sw__msg--system {
  align-self: center;
  max-width: 100%;
  text-align: center;
  font-size: 0.71875rem;
  color: #64748b;
  padding: 0.35rem 0.65rem;
  background: transparent;
}

.qr-sw__foot {
  border-top: 1px solid rgba(15, 23, 42, 0.08);
  padding: 0.65rem;
  padding-bottom: max(0.65rem, env(safe-area-inset-bottom));
  display: grid;
  gap: 0.45rem;
  background: rgba(255, 255, 255, 0.55);
}

.qr-sw__status {
  font-size: 0.6875rem;
  color: #94a3b8;
}

.qr-sw__status[data-state="busy"] {
  color: #0d9488;
}

.qr-sw__status[data-state="err"] {
  color: #dc2626;
}

.qr-sw__form {
  display: flex;
  gap: 0.45rem;
  align-items: flex-end;
}

.qr-sw__form textarea {
  flex: 1;
  resize: none;
  min-height: 2.5rem;
  max-height: 6rem;
  border-radius: 12px;
  border: 1px solid rgba(15, 23, 42, 0.12);
  padding: 0.5rem 0.62rem;
  font-size: 0.8125rem;
}

.qr-sw__form textarea:focus-visible {
  outline: 2px solid rgba(14, 165, 233, 0.55);
}

.qr-sw__send {
  flex-shrink: 0;
  min-width: 2.875rem;
  height: 2.875rem;
  border: none;
  border-radius: 12px;
  background: linear-gradient(135deg, #0d9488, #0ea5e9);
  color: #fff;
  font-weight: 700;
  font-size: 0.75rem;
  cursor: pointer;
}

.qr-sw__send:disabled {
  opacity: 0.45;
  cursor: default;
}

.qr-sw.is-closed .qr-sw__form textarea,
.qr-sw.is-closed .qr-sw__send {
  opacity: 0.55;
  pointer-events: none;
}

@media (prefers-reduced-motion: reduce) {
  .qr-sw__fab,
  .qr-sw__badge,
  .qr-sw__fab:hover {
    transition: none;
  }

  .qr-sw__fab:hover {
    transform: none;
  }
}

/* Sağ-alt sabit “Canlı destek” — yeni sekmede canli-destek.php */
a.qr-destek-launcher {
  position: fixed;
  z-index: 2147483000;
  isolation: isolate;
  right: max(0.85rem, env(safe-area-inset-right));
  bottom: max(0.85rem, env(safe-area-inset-bottom));
  display: inline-flex;
  align-items: center;
  gap: 0.45rem;
  min-height: 3.375rem;
  padding: 0 1.1rem 0 1rem;
  border-radius: 999px;
  cursor: pointer;
  color: #fff;
  text-decoration: none;
  font-family: "Plus Jakarta Sans", system-ui, sans-serif;
  font-size: 0.8125rem;
  font-weight: 600;
  background: linear-gradient(135deg, #0d9488 0%, #0ea5e9 100%);
  box-shadow: 0 10px 32px rgba(13, 148, 136, 0.45), 0 0 0 1px rgba(255, 255, 255, 0.12) inset;
  pointer-events: auto;
}

@media (max-width: 520px) {
  a.qr-destek-launcher {
    left: max(0.65rem, env(safe-area-inset-left));
    right: auto;
    max-width: calc(100vw - 1.3rem - env(safe-area-inset-left));
  }
}